FREQUENTLY ASKED QUESTIONS

• When Can I Expect Shipment
  After I Placed My Order?

  We ship fast! All orders placed before 2pm EST that can be fulfilled will ship the same day. Any out of stock items will generate an email notice on availability and order fulfillment options. See our shipping policy for more information.

• How Secure is the Vulcan
  Website?

  Our website employs the latest technology to ensure your shopping is safe and secure. All passwords and credit card information is encrypted and your personal information will not be sold or rented to 3rd parties. See our security and privacy policies for more information.

• How Do You Handle Returns
  and Replacements?

  We are able to offer no-hassle returns for orders. See our return instructions and policy for more information.

• Where Are Vulcan Products
  Made?

  Vulcan utilizes a global supply chain — we sell and purchase globally, sourcing from the US, Europe, and Asia. We sew, weld and assemble approximately 50% of our products in Detroit, based on needs and requirements. As a supplier to the automotive industry, we have strict quality control policies for all components regardless of vendor or origin. All products are manufactured to Vulcan standards. Our family business has been operating and employing in Michigan since 1959, we are the creators of the Original Car Tie Down. We stand behind our products 100%.

• How Do I See My Order
  Status?

  To view the status of your order, log in to your account where you will see your order information and other account preferences.

  Still need help? Vulcan Brands Customer support is here to help! We offer fast-answer live chat (always in the lower right hand corner) along with our toll free phone number (800) 588-5226 and our dedicated customer support center to handle all of your needs. Our offices are open from 8:00 AM to 5:00 PM in all four time zones.